Refund policy

Last Updated: June 2026

At Norrö, we take pride in the quality of our products and want every customer to have a great experience. If there is an issue with your order, we are here to help.

Eligible Refunds & Replacements

We offer refunds or complimentary replacements for orders that:

  • Arrive damaged during transit

  • Contain defective or faulty products

  • Are lost during shipment and confirmed by the carrier

To be eligible, claims must be submitted within 7 days of receiving your order.

How to Request a Refund or Replacement

Please contact us at hello@norrosleep.com and provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the damage, defect, or problem (where applicable)

Our team will review your request within 1–3 business days.

If your claim is approved, we will either:

  • Send a replacement product at no additional cost; or

  • Issue a full refund to your original payment method

Approved refunds are typically processed within 5–10 business days, depending on your bank or payment provider.

Non-Refundable Situations

Refunds, replacements, or returns will not be provided for reasons including, but not limited to:

  • Change of mind after purchase

  • Personal preference or dissatisfaction unrelated to product defects

  • Ordering the wrong product, size, color, or quantity

  • Incorrect or incomplete shipping information provided at checkout

  • Failure to collect or receive the package after delivery attempts

  • Normal wear and tear, misuse, improper handling, or improper care of the product

  • Delivery delays caused by customs clearance, weather conditions, carrier disruptions, holidays, or other circumstances outside of our control

Delivered Packages

If tracking information shows that an order has been successfully delivered to the shipping address provided at checkout, Norrö is not responsible for packages that are subsequently lost, stolen, misplaced, or otherwise unavailable after delivery.

Customers are encouraged to ensure that a secure delivery location is available for all orders.

Refused Deliveries

Orders that are refused by the recipient, returned due to failed delivery attempts, or returned because of incorrect shipping information provided by the customer may not be eligible for a refund.

Returns

We do not require customers to return products for approved damage, defect, or lost-package claims unless specifically requested by our team.

Please do not dispose of damaged or defective items until your claim has been reviewed, as we may require additional information to verify the issue.

Contact Us

If you have any questions regarding this policy or your order, please contact us:

Norrö
Website: https://norrosleep.com
Email: hello@norrosleep.com